Programming Windows 95 (Microsoft Programming Series)
Life's Little Instruction Book: 511 suggestions, observations, and reminders on how to live a happy and rewarding life
Life's Little Instruction Book; Volume II
Portable Life 101: 179 Essential Lessons from the N Y Times Bestseller Life 101 : Everything We Wish We Had Learned About Life in School-But Didn't
Chicken Soup for the Soul: 101 Stories to Open the Heart and Rekindle the Spirit (Chicken Soup for the Soul)
Chill Factor: A Novel
See How They Run
Pagan Babies
Out of Sight
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OpenSecrets.org is a little scary due to the detail of content freely available. However, it’s always true that in politics, the more you know, the better off we all are. Funded by the nonpartisan and independent Center for Responsive Politics, OpenSecrets.org tracks “the influence of money on U.S. politics.” The site is a clearinghouse of information about the money going into political campaigns.
Looking for information on what independent groups known as 527s have raised and spent on the 2008 election? Or how about who’s giving the most? OpenSecrets.org has the info. Want to know who in your area is contributing to which Presidential candidate? OpenSecrets.org has that, too. Want to how much the biggest fundraisers in Conress have in their war chests and from whom? Or who spends the most on travel? See OpenSecrets.org.
News
The recent snow storms that crippled parts of the northeast had a devestating impact on travel, especially air travel. Jet Blue was hit particularly hard and the airline appeared ill-prepared to deal with the problems efficiently. As they struggled to resume operations and clear their backlogs, the problems snowballed (pardon the pun) and continued to affect passengers well after flights had resumed. None of this is particularly new to air commuters, although the extent of the problem may have gone a little further than would have been typically expected.
However, what does set this problem apart from other airline delays was how Jet Blue honestly and openly admitted their culpability. It’s not often that a major corporation admits a mistake, but even more seldom that they apologize as earnestly as has Jet Blue. A friend who has a flight booked with airline and who probably won’t be affected by the delays shared with me the following apology he received. Other travelers who were inconvenienced received similar letters offering “a roundtrip ticket equivalent to the amount you paid when booking.”
Dear JetBlue Customers,
We are sorry and embarrassed. But most of all, we are deeply sorry.
Last week was the worst operational week in JetBlue’s seven year history. Following the severe winter ice storm in the Northeast, we subjected our customers to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue’s pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President’s Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.
Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise last week.
We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.
Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.
You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us.
Sincerely,
David Neeleman
Founder and CEO
JetBlue Airways
News
This is a departure from the kinds of things I normally post, but I had to share this story of a Taco Bell/Kentucky Fried Chicken restaurant in the Greenwich Village section of New York City. News crews were alerted to a problem at the restaurant during its off hours.
Apparently, a pedestrian saw some unexpected activity going on within the store: rats running all over! News crews quickly arrived and recorded the rats as they scurried around the restaurant, over the floors, between counters, and over furniture, including the high chairs. The restaurant had previously been cited for rat infestation, but had recently been cleared as having taken care of the problem. These videos should prove otherwise. Read the related story from ABC and watch the videos posted by CBS and NBC. Warning: these videos are not for the squeamish.
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The Catcher in the Rye
by J. D. Salinger
Oh My God, Whatever, Etc. by
Ryan Adams on
Easy Tiger
Things You Say, But You Don’t Mean by Ryan Auffenberg on Climb
The Cost by
The Frames
The Reminder by
Feist
Let it Die by
Feist











